AI Assessment · Restaurant Groups

Where do your restaurants stand with AI?

12 questions to find out whether your AI executes, understands or acts. And what to do on Monday to reach the next level.

2 minto take the test

12questions, 6 dimensions

3action plans

Question 1 / 12Answer for the whole group

The framework

What you give AI decides what it can do

From one level to the next, the AI doesn't change. What changes is what you let it see.

Level 1 · Executes

You paste a review, it drafts a reply.

What you give it: An instruction (the “prompt”).
Example: Pasting a Google review into ChatGPT to get a reply.
Its limit: The volume you can copy by hand. And no guardrails on sensitive reviews.

Level 2 · Understands

You upload an export, it analyzes it.

What you give it: Your exports (reviews, sales) and your business rules.
Example: Uploading 3 months of reviews and asking for the pain points at each location.
Its limit: The time spent exporting and cleaning. A frozen snapshot, out of date by tomorrow.

Level 3 · Acts

It fetches the data on its own and tells you what to prioritize.

What you give it: Ongoing access to your tools (connectors, MCP, APIs).
Example: Every Monday, a report telling you which location needs you, and why.
Its limit: The quality of your data and your guardrails.

Why this assessment

The gap isn't the tool: ChatGPT and Claude are already very good. It's what the AI can see when it answers you.

68.8%of restaurant and hotel professionals use generative AI at work

9%see a significant impact on their business

38%cite “no one in-house knows how” as a barrier, up from 17% a year earlier.

Sources: Food Hotel Tech Barometer 2025 & 2026 (781 professionals, France) · QU, 2026 State of Digital & Beyond.

Whatever your level

Is it risky to put company data into AI?+

Use business accounts (Team / Enterprise): by default, your conversations aren't used to train the models.
No personal data about guests or employees without a legal basis under data privacy rules: anonymize it.
Write one simple rule: what can be shared, and what never is.

It makes up numbers. How do you handle hallucinations?+

AI mostly hallucinates when it doesn't have the data: give it the source instead of asking it to guess.
Ask it to cite where each number comes from, and to say “I don't know”.
Check any number behind a decision before the meeting.

An agent that replies on its own, or still copy-paste?+

Both exist: copy-paste is level 1; the agent is level 3.
To reach a tool, it needs a connector (native, MCP or API): it's a question of access, not intelligence.
Automate the routine first (5-star reviews), never the sensitive.